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Common questions answered
Quick answers to help you get the most out of GridStreamr.
Why is my stream buffering or freezing?
Buffering is usually caused by your IPTV provider or local network, not GridStreamr. Try switching to a lower-quality stream from the same channel, or connect via Wi-Fi instead of mobile data. If the issue is consistent, contact your IPTV provider.
Multi-audio and subtitle tracks are not available. What can I do?
Multi-audio and subtitles require a Premium subscription. Once on Premium, tap the audio or subtitle icon in the player while a video is playing. If tracks still don't appear, your source stream may not include them.
Why is my EPG guide not showing for some channels?
EPG matching works best when channel names match the guide data. Open your Smart Collection → Manage EPG → switch to 'GridStreamr Global EPG' (50,000+ channels). Use the manual match option to assign EPG data to channels that aren't auto-matched by name.
Why is EPG showing wrong programme times?
EPG times may differ from your timezone. Check that your device timezone is set correctly. Some sources supply EPG in UTC, if times are off by a fixed offset, contact support and we can help you apply an offset. You can also choose 12-hour or 24-hour EPG display in Settings → General → EPG.
How do I get an XMLTV URL for a shared Smart Collection?
Open the Smart Collection → Manage Shares → XMLTV details. Copy the EPG URL and paste it into any third-party player that supports XMLTV alongside your shared M3U or Xtream credentials.
How do I share a Smart Collection without exposing my credentials?
Open your Smart Collection and tap 'Manage Shares'. GridStreamr creates tokenised virtual credentials for recipients, your original provider login is never sent. Share via @username (instant notification) or copy the XTREAM/M3U URL for external players like TiviMate, VLC or Kodi.
How do I revoke access to a shared Smart Collection?
Go to your Smart Collection → Manage Shares → find the share you want to revoke → tap Delete. The recipient immediately loses access. You can create new shares at any time.
What if my IPTV source isn't connecting?
Double-check your Xtream panel URL (including http:// or https://), username and password. Paste the URL directly without trailing slashes. If the problem persists, your provider may have changed endpoints or require specific SSL settings, contact your provider first, then reach out to us.
How do subscriptions work across multiple devices?
Your Premium status is tied to your GridStreamr account. Sign in on any iOS, Android, Android TV, or Android Auto (AOSP) device and your unlimited Smart Collections, EPG configuration and premium features sync instantly. Subscribe on your phone — entitlement syncs to TV and Auto.
How do I install GridStreamr on Android Auto (AOSP)?
On the head unit, open Download App and enter code 2611137. From any browser, open aftv.news/2611137. Sign in with the same GridStreamr account you use on phone or TV. Aftermarket AOSP head units only for this release.
How do I reset my parental controls PIN?
On mobile, open Settings → Parental Controls → Reset PIN and verify your GridStreamr account to choose a new 4-digit PIN. Locked Smart Collections stay protected until you unlock them with the new PIN.
How do I set up the home screen live-channels widget?
On iOS or Android (v2.2.2+), open Settings → Home widget, choose a Smart Collection and layout, then add the GridStreamr widget from your home screen widget picker. Tap a channel to open live TV in the app.
How do I cancel my Premium subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device subscription settings and cancel from there. You keep Premium features until the end of the current billing period.
How do I get technical support?
Use the contact form on this page. Our team provides technical assistance for Smart Collections setup, playlist connectivity, EPG syncing, and cross-device issues. We typically respond within 24 hours.
Other ways to reach us
Response Time
We typically respond within 24 hours during business days.
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Premium customers receive priority support with faster response times and dedicated assistance for complex playlist configurations.
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